This is decent value for the money. It was really fun and it had a laid-back atmosphere to it. The customer service I received from Willanda was so pleasant: she answered all our questions and helped us along in the room nicely when we used our available hints. As for their policy on hints, it's not too strict, making each escape room winnable for everyone while remaining challenging. There's also a place to take photos and a certificate you get if you escape! It was a fun time and I'd recommend this place to anyone who's looking to play an escape room in Tallahassee.
Additional comments and mild SPOILER ALERT:
In the mad professor room, there are a lot of locks to open, so If you have shaky hands please keep that in mind. If I had one comment to make about that specifically, it is to reduce the amount of lock and key-based puzzles and replace them with more "doing" puzzles. At one part of the escape, it felt more so a chore to unlock a bunch of locks in succession rather than a puzzle. Nonetheless, it was a solid and challenging room with a good ambience. It is still doable with two people as we were mere minutes away from escaping.