While I don't have much to say about the customer service as it is very average, I can say that for a local place, I really enjoy the level of consistency I get with the quality of the donuts. Especially the vegan ones. This place has the best vegan glazed donut I've ever had. As for the other vegan donuts, they're okay, but too sweet (in a hyper-artificial way). I do know that my SO loves the "regular" donuts and the milkshakes they offer. For a treat, It's worth the prices.