Not only is the customer service great (Linda in particular was extremely nice and giving to our group), but the rooms are immersive and incredible. Our group of 6 people did the Zodiac Killer room with 10/10 difficulty and a 13% success rate. Everyone had to be on their toes, thinking outside the box and cooperating together to complete each clue. Although we had a diverse group, no single person was left out or behind in the collaborative effort to escape the [multiple] rooms in this particular escape room. We ended up beating it with 2:46 to spare and from start to finish it was an incredibly immersive experience I would recommend to anyone. Even if you don’t like horror things.